07 / Contact
SH — Guest Relations Desk
Write to us — we answer like a good host would.
Questions about a booking, a listing, or becoming a host? Send a note and a real person on the Stayhaus team will reply within one working day — usually much sooner.
- hello@stayhaus.example
- Phone
- +351 21 342 88 10 — Mon–Sat, 9:00–19:00 CET
- Office
- Rua das Flores 42, 1200-193 Lisboa
02 / Other ways to get help
Sometimes the fastest answer is the one you find yourself.
a.
Help centre & FAQs
Check-in times, cancellation policies, pet rules and payment questions — answered in plain language.
Browse the answers →b.
Urgent trip support
Locked out, or something's not right at check-in? Call the 24/7 guest line in your booking confirmation.
+351 21 342 88 10 →c.
Host onboarding
Thinking of listing your flat or cottage? Book a free 20-minute call with our hosting team.
Become a host →
03 / Where we are
Our desk in Lisbon.
Stayhaus is headquartered in Chiado, Lisbon — a ten-minute walk from the river. If you're in the neighbourhood, ring the bell marked Stayhaus between 10:00 and 17:00 on weekdays.
- LIS 38.71°N, 9.14°W
- Metro Baixa-Chiado · Blue & Green lines
- Hours Mon–Fri, 10:00–17:00
Rua das Flores 42, Lisboa
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